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SATISFACTION GUARANTEED

We are committed to providing you with an excellent customer experience. We stand behind the merchandise we sell. If you are not satisfied with your purchase or any part of your experience, please let us know.

Most merchandise comes with a manufacturer's warranty which takes precedence over any other warranty. If the manufacturer does not provide a warranty or the manufacturer's warranty is less than one year, we provide the original retail purchaser with a one-year limited warranty against manufacturer defects. This warranty is guaranteed provided the products are subject to normal wear and tear, are used for their intended purpose and are not modified in any way.

Natural characteristics in wood and leather products such as mineral marks, pitch pockets, knots, burl, color and grain variations are not covered by the terms of this warranty. Likewise, the warranty does not cover normal softening of foam cores, flattening of fiber tops or stretching cover material.

For information on specific product warranties, please call us at 510-486-1090, email us at [email protected] or contact us through our website /contact-us.

Payment terms:

• Viking Trader accepts all major credit cards and cash.
• Personal checks are accepted at the discretion of the manager.
• Except for extended term financing, all orders require a deposit equal to 50% of the Sales Order total at the time of sale.
• The remaining Sales Order balance is due prior to home delivery or upon pickup.
• In any case, the remaining balance is due no later than 2 weeks after all merchandise for delivery has been received in our warehouse.
• Extended term financing may be available through a third-party lending partner. The conditions of such financing are subject to the terms set forth by the lending institution.
• Deposit requirement for extended term financing.
• Special orders, and orders not deliverable within 2 weeks, require a 30% deposit in the form of a credit card, personal check, or cash.
• Orders deliverable within 2 weeks of sale can be financed 100% through our third-party partner.

Order Lead times:

Order lead times discussed in any context are estimates only. These estimates are based on our experience with current shipping times and stated factory production estimates. Manufacturing and/or shipping delays happen. These delays are beyond our control.

Returns & refunds:

Stock merchandise:

A stock item is merchandise that is normally carried as part of our current furniture collection, whether physically in stock or from an incoming stock purchase order. Stock items (excluding mattresses) may be returned for a full refund, provided the item is returned in new condition within 15 days of delivery/pickup. Returns after 15 days are not accepted.

Mattresses, foundations and bedding (including pillows and mattress toppers):

Stressless® Sky and Sky Plush mattress sales as well as all mattress foundations, adjustable bases, mattress toppers and bedding (including pillows) are final and are not returnable.

Magniflex mattresses are returnable subject to our 90-Night Sleep Trial.

90-Night Sleep Trial (Magniflex mattresses only):

If, for any reason, you find yourself dissatisfied with your Magniflex mattress purchased from Viking Trader, please contact us at 510-486-1090 or via email at [email protected].

Our commitment to your satisfaction extends to a 90-Night Sleep Trial for every Magniflex mattress bought from Viking Trader. As there is a period of adaptation to your new sleep environment, you must allow a minimum of 30 nights before considering a return. To be eligible for a return, you must still be within your 90-Night Sleep Trial, with at least 30 days of use, and your mattress should remain in pristine condition, free of damage, and used with a suitable mattress protector. We reserve the right to refuse returns of damaged or soiled items.

It is important to note that certain fees, including those associated with in-home delivery, setup, shipping, and disposables, are non-refundable. When processing a return, please be aware that return shipping costs will be deducted from your refund. We will confirm all charges prior to merchandise returns.

Special Orders:

A special order is merchandise ordered outside of our stock furniture collection. Special order merchandise is non-returnable. Cancellations or changes to special orders are only accepted within 3 business days of placing order. After this period, changes or cancelations are only accepted if the change is confirmed in writing by the factory.

Merchandise sold “As is”:

Floor models and clearance items are sold “as is”. These sales are final and are not returnable.

Floor Models are defined as merchandise sold off the floor, at a discount (beyond normal sale pricing) and marked as a “Floor Model” on your sales order.

Clearance items may include new items that are currently in stock and may also include the display model. Items sold as “Clearance” will also be marked accordingly on your sales order.

Factory warranties may be affected by “as is” sales.

Special services and fabric protection:

No refunds are given on charges for special installations, repair and customization services, or fabric protection applications once these services have been rendered. Full refunds will be given if order cancellation is made prior to these services being rendered.

Delivery/Pick up charges:

Delivery charges are non-refundable, once service has been rendered. The full round trip shipping costs incurred by Viking Trader will be deducted from the refund of returned items. Keep in mind, the actual cost of delivery can be more than the delivery charge listed on your sales receipt. We will confirm all charges prior to pick-up of returned merchandise.

Re-Stocking fee:

Any exceptions to store policies must be pre-approved and are subject to a minimum 20% re-stocking fee.

Refund procedures:

Merchandise must be returned, in new condition, and inspected prior to receiving a refund. We reserve the right to refuse returns of damaged or soiled items. Refunds will be issued in the same way the original payment was received. Cash sales will be refunded by company check. Please allow approx. 2 weeks to process refunds for payments made with a personal check.